Hey folks, sorry to hear you got blocked on this matter. We just shipped a new feature that will make this process a little bit easier to handle on the future:
There are many reasons a user might be stuck on payments: expired card, no limit at the moment of the charge, 3D Secure payments did not go through…
With that in mind, we just shipped a relatively simple new feature to let you retry failing payments, provided you’re an Admin of that organization.
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We will also tell you from our new dashboard that action needs to be taken.
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Other than that you can reach this page by going to the organization overview page manually.