# My account was flagged as on your fraud protection system **URL:** \ **Category:** Questions / Help\ **Tags:** billing, login-only\ **Created:** [June 4, 2024, 1:33am UTC](https://community.fly.io/t/my-account-was-flagged-as-on-your-fraud-protection-system/20190 "2024-06-04T01:33:47Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Elifootball](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/elifootball/32/38222_2.png) [@Elifootball](https://community.fly.io/u/Elifootball)\ **Post date:** [June 4, 2024, 1:33am UTC](https://community.fly.io/t/my-account-was-flagged-as-on-your-fraud-protection-system/20190/1 "2024-06-04T01:33:47Z")
Hey, I sent an email to [billing@fly.io](mailto:billing@fly.io) like a month and a half ago about this but they told me I didn’t have support because I’m at hobby plan. I changed my card and I’m still mark as high risk. What can I do? ---
**Author:** ![ben-io](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/ben-io/32/35648_2.png) [@ben-io](https://community.fly.io/u/ben-io)\ **Post date:** [June 4, 2024, 6:25am UTC](https://community.fly.io/t/my-account-was-flagged-as-on-your-fraud-protection-system/20190/2 "2024-06-04T06:25:20Z")
Hi, can you send another email to [billing@fly.io](mailto:billing@fly.io)? That mailbox is monitored and does not require a plan to use. [support@fly.io](mailto:support@fly.io) is the one that is unmonitored, as email support requires a plan. ---
**Author:** ![system](https://global.discourse-cdn.com/fly1/original/3X/6/e/6e8955d00cb218e186ebbe3a6ab06fefdce15290.svg) [@system](https://community.fly.io/u/system)\ **Post date:** [June 11, 2024, 6:25am UTC](https://community.fly.io/t/my-account-was-flagged-as-on-your-fraud-protection-system/20190/3 "2024-06-11T06:25:46Z")
Closed on June 11, 2024, 6:25am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.