How to resolve an account marked as fraudulent?

I signed up via my work Google account two months ago and haven’t used fly.io for anything until today. Now, my team is switching to fly.io so I logged in and accepted the invite to our organization, only to find a fat red banner saying I need to enter payment information to prove I’m a human. I did that, banner didn’t go away. I tried deleting my personal organization, didn’t help. I added another card, didn’t help. Worse: now, after deleting my personal organization, when I add a card it says “Not authorized to access this organization”. I’m assuming it’s trying to associate the card with my now-deleted organization. So I thought, OK, let’s re-add an organization and try adding more cards to it. But it turns out this isn’t possible. When I try to add a new organization, it says “Validation failed: You have reached the limit of organizations you can create.”.

It looks like I can still be part of my employer’s organization and use fly.io normally, but I’m a bit concerned about that fraud banner anyway. It suggests my account might get closed unless I add payment info, which apparently I can’t.

Any advice?

Hi… You can email billing@fly.io for help with this, along with any related questions about exact account status, etc.

https://fly.io/docs/about/support/#billing-and-account-support

OK, will do. Thank you!

They unlocked it within 15 mins. Thanks!