Hello! I was informed that I need to add my credit card information so the website can confirm I’m a human which I did and I was charged 2227 in my currency immediately but after when i reached dashboard and relaod the page it again asked to pay for credit? I didn’t even used the service yet!! I need refund now!!!
Hi… The billing@fly.io address is the place to send requests like this. Here in the community forum, people will usually just redirect you over there.
https://fly.io/docs/about/support/#billing-and-account-support
Try to be polite and neutral in your phrasing.
This is probably just the temporary test charge, and those go away on their own:
https://fly.io/docs/about/billing/#pre-authorization-requests