# Cannot access Tigris Object Storage **URL:** \ **Category:** Questions / Help\ **Tags:** tigris, login-only\ **Created:** [October 10, 2024, 5:19am UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201 "2024-10-10T05:19:05Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 10, 2024, 5:19am UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/1 "2024-10-10T05:19:05Z")
I can’t access the newly created “Tigris Object Storage” under the Fly organization I’m part of. When I click on the link shown at `https://fly.io/dashboard/my-org/tigris`, I get redirected to `https://console.tigris.dev/flyio/signin?org_id=my-org-id`, but I only see following message: > Looks like you don’t have access to the Org or the Org doesn’t exist. > Redirecting in 5s… Any ideas on how to access my bucket through the UI? ---
**Author:** ![mayailurus](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/mayailurus/32/17593_2.png) [@mayailurus](https://community.fly.io/u/mayailurus)\ **Post date:** [October 10, 2024, 2:39pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/2 "2024-10-10T14:39:57Z")
Tags updated on October 10, 2024, 2:39pm UTC Added #tigris ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 10, 2024, 5:04pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/3 "2024-10-10T17:04:25Z")
Hi @lukaspolak , We have fixed this. can you retry please? ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 10, 2024, 7:44pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/4 "2024-10-10T19:44:52Z")
Hey @jmj, Just a heads-up that I can’t delete a previously created bucket. `Error: input:3: deleteAddOn Access denied` I tried to create a new bucket, but the issue still persists. ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 10, 2024, 8:39pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/5 "2024-10-10T20:39:14Z")
Hello @lukaspolak Can you please share more details on what bucket you are unable to delete. How are you deleting it (from Tigris dashboard, using Flyctl or AWS sdks/CLI)? If you want to share this privately, please reach out at [help@tigrisdata.com](mailto:help@tigrisdata.com) Thanks ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 11, 2024, 3:21pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/6 "2024-10-11T15:21:18Z")
I’m using fly cli ```auto → fly storage list NAME ORG backup my-org ``` then ```auto → fly storage destroy backup Destroying a Tigris storage bucket is not reversible. ? Do you want to destroy the bucket named backup? Yes Error: input:3: deleteAddOn Access denied ``` At least now I can see buckets in the Tigris UI ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 11, 2024, 8:30pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/7 "2024-10-11T20:30:16Z")
Hi @lukaspolak There was some sync related issue. It has been fixed and we will roll out the code fix so it never happens again. can you retry? Thanks! Jigar ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 12, 2024, 12:29pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/8 "2024-10-12T12:29:44Z")
It’s working now. Just a heads-up: If I try to destroy a non-existent storage, I get the following error: ```auto → fly storage destroy foo Error: input:3: addOn Could not find AddOn ``` ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 12, 2024, 12:33pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/9 "2024-10-12T12:33:08Z")
Also another issue. The bucket name in the Fly dashboard (`db-backup`) doesn’t match the bucket name in Tigris storage (`db-backup-trmv`). ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 12, 2024, 7:42pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/10 "2024-10-12T19:42:39Z")
When you create a bucket using `flyctl` with a name that’s already in use, we appended a random string to your chosen name and create the bucket with that modified name. This is what appears on the Tigris dashboard. However, it seems there’s an issue where `flyctl` / dashboard isn’t displaying the correct bucket name. To reduce confusion, we have eliminated (as of this morning PT) the random string appending process and instead return an error if the bucket can’t be created with the specified name. We will fix the incorrect name being shown in Fly dashboard. Sorry for inconvenience and thank you for working through this with us. ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 15, 2024, 6:10pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/11 "2024-10-15T18:10:56Z")
I still can’t delete the existing bucket. ```auto ➜ fly storage list NAME ORG db-backup my-ord ``` in the Tigris dashboard I see `db-backup-trmv`, but I’m not able to delete bucket. ```auto ➜ fly storage destroy db-backup Destroying a Tigris storage bucket is not reversible. ? Do you want to destroy the bucket named db-backup? Yes Error: input:3: deleteAddOn Access denied ``` alternatively ```auto ➜ fly storage destroy db-backup-trmv Error: input:3: addOn Could not find AddOn ``` ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 15, 2024, 6:34pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/12 "2024-10-15T18:34:51Z")
This Fly out of sync cache issue was just fixed. can you retry? ---
**Author:** ![lukaspolak](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/lukaspolak/32/48037_2.png) [@lukaspolak](https://community.fly.io/u/lukaspolak)\ **Post date:** [October 15, 2024, 6:56pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/13 "2024-10-15T18:56:53Z")
Will do! Thanks for your help, @jmj. * * * I’ve created a new bucket, and now I see it automatically sets secrets for my project. Is this a new feature? Previously, I had a different output. If so, will these secrets be removed when I delete the bucket? ---
**Author:** ![jmj](https://sea1.discourse-cdn.com/fly1/user_avatar/community.fly.io/jmj/32/17762_2.png) [@jmj](https://community.fly.io/u/jmj)\ **Post date:** [October 15, 2024, 7:26pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/14 "2024-10-15T19:26:05Z")
if you provision bucket via `fly` CLI and if the command was executed from directory of fly app (fly.toml’s presence) - we set the environment variable for you to simplify things. Details of integrations is documented here [Bucket Management with Flyctl | Tigris Object Storage Documentation](https://www.tigrisdata.com/docs/sdks/fly/#creating-a-bucket-associated-with-a-fly-app) Deletion of bucket via fly CLI doesn’t delete the access key. ---
**Author:** ![system](https://global.discourse-cdn.com/fly1/original/3X/6/e/6e8955d00cb218e186ebbe3a6ab06fefdce15290.svg) [@system](https://community.fly.io/u/system)\ **Post date:** [October 22, 2024, 7:26pm UTC](https://community.fly.io/t/cannot-access-tigris-object-storage/22201/15 "2024-10-22T19:26:17Z")
Closed on October 22, 2024, 7:26pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.