# Questions / Help **URL:** https://community.fly.io/c/questions-and-help/11.md?page=5 [Latest](https://community.fly.io/latest.md) · [Categories](https://community.fly.io/categories.md) · [Tags](https://community.fly.io/tags.md) **Page:** 6 --- ## [Github Repository Connection Config Path Issue](https://community.fly.io/t/github-repository-connection-config-path-issue/28527)
**Author:** [@hdroguetta](https://community.fly.io/u/hdroguetta)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 4:58am UTC](https://community.fly.io/t/github-repository-connection-config-path-issue/28527 "2026-08-21T04:58:27Z")
When utilising the UI based/provided Github connection, it seems as though the Config path search is not scoped to the ‘Branch to deploy’ and instead is scoped to the ‘main’ branch only. Meaning when we attempt to deplo… --- ## [First TCP connect between two Machines stalls 1–3 s after the 6PN path goes idle (SYN is dropped)](https://community.fly.io/t/first-tcp-connect-between-two-machines-stalls-1-3-s-after-the-6pn-path-goes-idle-syn-is-dropped/28520)
**Author:** [@sun](https://community.fly.io/u/sun)\ **Replies:** 1\ **Last updated:** [August 20, 2026, 9:57pm UTC](https://community.fly.io/t/first-tcp-connect-between-two-machines-stalls-1-3-s-after-the-6pn-path-goes-idle-syn-is-dropped/28520 "2026-08-20T21:57:56Z")
Two Machines in the same org and the same region (nrt), talking over 6PN: an API app and a roll-your-own Postgres app (stock postgres:18-alpine, no \[\[services\]\] block, reached at my-db-app.internal:5432). Both shared-cpu… --- ## [Fly SSO](https://community.fly.io/t/fly-sso/28516)
**Author:** [@Fnfvdb](https://community.fly.io/u/Fnfvdb)\ **Replies:** 12\ **Last updated:** [August 20, 2026, 7:21pm UTC](https://community.fly.io/t/fly-sso/28516 "2026-08-20T19:21:27Z")
I have been tasked with spearheading an initiative at work to migrate our SSO off of Google onto Authentik. I know Fly can use Google SSO, we have that setup as required for our orgs. I don’t see a way to use a custom SA… --- ## [Scaling to 500+ machines in CDG by end of 2026](https://community.fly.io/t/scaling-to-500-machines-in-cdg-by-end-of-2026/28504)
**Author:** [@Zelly](https://community.fly.io/u/Zelly)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 10:20pm UTC](https://community.fly.io/t/scaling-to-500-machines-in-cdg-by-end-of-2026/28504 "2026-08-19T22:20:39Z")
Hi! We run Zelly (org : zelly), a consumer AI assistant. Each customer gets a dedicated app (1x shared-cpu-1x 1024MB machine + 1GB volume) in CDG, plus a few shared service apps. We’re currently at a couple dozen apps… --- ## [Recover pending\_destroy volumes from accidentally deleted parkwave-db app](https://community.fly.io/t/recover-pending-destroy-volumes-from-accidentally-deleted-parkwave-db-app/28514)
**Author:** [@kkcom](https://community.fly.io/u/kkcom)\ **Replies:** 8\ **Last updated:** [August 19, 2026, 5:01pm UTC](https://community.fly.io/t/recover-pending-destroy-volumes-from-accidentally-deleted-parkwave-db-app/28514 "2026-08-19T17:01:42Z")
I accidentally destroyed our production Legacy Postgres app parkwave-db approximately 15 hours ago. Organization: Personal Estimated deletion time: 2026-08-18 13:00 UTC Region: likely sin The Usage dashboard still sh… --- ## [Is FUSE (gocryptfs) a supported configuration on Machines?](https://community.fly.io/t/is-fuse-gocryptfs-a-supported-configuration-on-machines/28513)
**Author:** [@proseward](https://community.fly.io/u/proseward)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 1:00pm UTC](https://community.fly.io/t/is-fuse-gocryptfs-a-supported-configuration-on-machines/28513 "2026-08-19T13:00:07Z")
I’m putting a transparent encryption layer over a volume and want to know whether I can rely on it long-term. What I’ve verified on a scratch app (syd, shared-cpu-1x, Debian 12): /dev/fuse is present Full capabilities… --- ## [What starting plans are available on Fly for an in-development app?](https://community.fly.io/t/what-starting-plans-are-available-on-fly-for-an-in-development-app/28509)
**Author:** [@SaXx143](https://community.fly.io/u/SaXx143)\ **Replies:** 3\ **Last updated:** [August 18, 2026, 10:59pm UTC](https://community.fly.io/t/what-starting-plans-are-available-on-fly-for-an-in-development-app/28509 "2026-08-18T22:59:43Z")
Hello, I’m having an app developed by a company. I need somewhere to host the app and fly.io came highly recommended. What I’m trying to figure out is there is a, I think, $5 a month plan and a free plan and I’m not sure… --- ## [One of my sprites is not waking up](https://community.fly.io/t/one-of-my-sprites-is-not-waking-up/28492)
**Author:** [@grohm](https://community.fly.io/u/grohm)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 8:20pm UTC](https://community.fly.io/t/one-of-my-sprites-is-not-waking-up/28492 "2026-08-16T20:20:52Z")
Hi, one of my sprites ( sprite-29f34ec2-6346-4b9d-85ca-a0c12f8714e2) is not waking and is also not restarting. Is there a way to recover it? Thanks a lot! --- ## [Unexpected charge: 40 idle machines left running on pl-factory-worker](https://community.fly.io/t/unexpected-charge-40-idle-machines-left-running-on-pl-factory-worker/28491)
**Author:** [@copythevalue](https://community.fly.io/u/copythevalue)\ **Replies:** 2\ **Last updated:** [August 15, 2026, 1:37pm UTC](https://community.fly.io/t/unexpected-charge-40-idle-machines-left-running-on-pl-factory-worker/28491 "2026-08-15T13:37:37Z")
Hi, I was charged around $600 for my app pl-factory-worker (org: Personal, region: NRT). The app had 41 machines running (performance-1x-cpu@2048MB), in two process groups: app (40) and gsp (1). My fly.toml only decla… --- ## [Some questions on machine downtime and volume attachment](https://community.fly.io/t/some-questions-on-machine-downtime-and-volume-attachment/28461)
**Author:** [@Ooker](https://community.fly.io/u/Ooker)\ **Replies:** 8\ **Last updated:** [August 14, 2026, 10:26pm UTC](https://community.fly.io/t/some-questions-on-machine-downtime-and-volume-attachment/28461 "2026-08-14T22:26:28Z")
@mayailurus says on the frequency downtime happens: It’s pretty frequent. The Fly.io platform will migrate your Machine to a different underlying physical host, without you asking, which involves a shutdown for a while… --- ## [Error 500 on every login after changing account email](https://community.fly.io/t/error-500-on-every-login-after-changing-account-email/28483)
**Author:** [@barabasko](https://community.fly.io/u/barabasko)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 8:40am UTC](https://community.fly.io/t/error-500-on-every-login-after-changing-account-email/28483 "2026-08-13T08:40:39Z")
I changed my account email and then reset my password (almost back-to-back). Since then, every login attempt on fly.io returns “Whoa, something’s up… Error 500”. Old email: rolezko@gmail.com New email: nog.open.chinac… --- ## [does fly.io guarantee same UDP IPv4 return address for NAT traversal](https://community.fly.io/t/does-fly-io-guarantee-same-udp-ipv4-return-address-for-nat-traversal/28469)
**Author:** [@dataexcess](https://community.fly.io/u/dataexcess)\ **Replies:** 1\ **Last updated:** [August 11, 2026, 3:22pm UTC](https://community.fly.io/t/does-fly-io-guarantee-same-udp-ipv4-return-address-for-nat-traversal/28469 "2026-08-11T15:22:58Z")
Hi everyone, I need to implement an aoo (audio over osc) server on fly.io. Does Fly guarantee UDP reply traffic on a dedicated IPv4 egresses from the same IP that received the request? I’m seeing replies come from a dif… --- ## [Request bodies over 10 MB pay a fixed ~3 s TTFB penalty (http\_service)](https://community.fly.io/t/request-bodies-over-10-mb-pay-a-fixed-3-s-ttfb-penalty-http-service/28460)
**Author:** [@tumao](https://community.fly.io/u/tumao)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 8:00am UTC](https://community.fly.io/t/request-bodies-over-10-mb-pay-a-fixed-3-s-ttfb-penalty-http-service/28460 "2026-08-11T08:00:20Z")
We run a rendering API (Rust/axum behind http\_service, single machine in fra). While benchmarking it we found a sharp latency cliff for large request bodies and spent a day root-causing it. Posting the findings here beca… --- ## [BAA scope covers both our Fly Machines and the Fly Managed Postgres cluster?](https://community.fly.io/t/baa-scope-covers-both-our-fly-machines-and-the-fly-managed-postgres-cluster/28462)
**Author:** [@Sanchezpr](https://community.fly.io/u/Sanchezpr)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 9:57pm UTC](https://community.fly.io/t/baa-scope-covers-both-our-fly-machines-and-the-fly-managed-postgres-cluster/28462 "2026-08-10T21:57:47Z")
We’re launching a HIPAA-covered application and need a signed BAA. Please confirm in writing that the BAA scope covers both our Fly Machines and the Fly Managed Postgres cluster, since protected health information is sto… --- ## [Fly Machines cannot resolve one specific external hostname (enoad.nvmc.uscg.gov), but networking is otherwise healthy](https://community.fly.io/t/fly-machines-cannot-resolve-one-specific-external-hostname-enoad-nvmc-uscg-gov-but-networking-is-otherwise-healthy/28450)
**Author:** [@ToddF](https://community.fly.io/u/ToddF)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 7:12pm UTC](https://community.fly.io/t/fly-machines-cannot-resolve-one-specific-external-hostname-enoad-nvmc-uscg-gov-but-networking-is-otherwise-healthy/28450 "2026-08-10T19:12:28Z")
We’ve isolated what appears to be a Fly DNS resolver issue affecting one specific hostname. Environment App: voyaranova-dryrun-tf Machines Linux container Current date: 2026-08-07 Symptoms Our application began fail… --- ## [How to remap Sprite console detach shortcut?](https://community.fly.io/t/how-to-remap-sprite-console-detach-shortcut/28453)
**Author:** [@kamalnrf](https://community.fly.io/u/kamalnrf)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 10:53pm UTC](https://community.fly.io/t/how-to-remap-sprite-console-detach-shortcut/28453 "2026-08-09T22:53:22Z")
Currently, sprite console uses Ctrl-\\ to detach from a session. Is there a way to remap or disable this shortcut? --- ## [400 Bad Request when pushing Docker image to registry.fly.io](https://community.fly.io/t/400-bad-request-when-pushing-docker-image-to-registry-fly-io/28455)
**Author:** [@solamen2](https://community.fly.io/u/solamen2)\ **Replies:** 2\ **Last updated:** [August 9, 2026, 10:53pm UTC](https://community.fly.io/t/400-bad-request-when-pushing-docker-image-to-registry-fly-io/28455 "2026-08-09T22:53:13Z")
I have a C# ASP.NET Core backend with a React frontend that I deploy using a single Docker image on fly.io using registry.fly.io . I’ve already deployed my app in the past many times without issue and the app works great… --- ## [How to deploy a Deno app with data from Deno KV and JSON files?](https://community.fly.io/t/how-to-deploy-a-deno-app-with-data-from-deno-kv-and-json-files/28447)
**Author:** [@Ooker](https://community.fly.io/u/Ooker)\ **Replies:** 16\ **Last updated:** [August 9, 2026, 8:17pm UTC](https://community.fly.io/t/how-to-deploy-a-deno-app-with-data-from-deno-kv-and-json-files/28447 "2026-08-09T20:17:14Z")
Background My app was built specifically for Deno Deploy so it’s tightly coupled with Deno KV. Also, there are JSON files that are constantly modified on the local to provide another set of data. Before Deno Deploy Class… --- ## [New account, app "aura-enrong" auto-suspended after first deploy, can't redeploy](https://community.fly.io/t/new-account-app-aura-enrong-auto-suspended-after-first-deploy-cant-redeploy/28456)
**Author:** [@peter\_p](https://community.fly.io/u/peter_p)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 5:21pm UTC](https://community.fly.io/t/new-account-app-aura-enrong-auto-suspended-after-first-deploy-cant-redeploy/28456 "2026-08-09T17:21:43Z")
Hi! I’m on the free tier. My app aura-enrong (org: personal) was suspended automatically a few hours after its first successful deploy. flyctl deploy now fails with “unauthorized”, though flyctl scale count still works, … --- ## [requesting Sprites 16GB RAM limit](https://community.fly.io/t/requesting-sprites-16gb-ram-limit/28451)
**Author:** [@hexsprite](https://community.fly.io/u/hexsprite)\ **Replies:** 2\ **Last updated:** [August 8, 2026, 2:38pm UTC](https://community.fly.io/t/requesting-sprites-16gb-ram-limit/28451 "2026-08-08T14:38:08Z")
Hi, I’d love to get my sprites env upgraded to make 16GB available so I can fully make use of my more RAM heavy workloads - eg. running coding agent, dev server, e2e tests, browser add up fast! Org name is: jordan-baker … --- ## [Requesting 16GB memory limit for sprites for org 'philipp-c-gerard-191'](https://community.fly.io/t/requesting-16gb-memory-limit-for-sprites-for-org-philipp-c-gerard-191/28446)
**Author:** [@philippgerard](https://community.fly.io/u/philippgerard)\ **Replies:** 1\ **Last updated:** [August 8, 2026, 12:27pm UTC](https://community.fly.io/t/requesting-16gb-memory-limit-for-sprites-for-org-philipp-c-gerard-191/28446 "2026-08-08T12:27:03Z")
As referenced in 16GB RAM advertised for Sprites but not actually available? pls also set my org to support 16GB of memory for sprites. Thanks! --- ## [Unable to create organisations](https://community.fly.io/t/unable-to-create-organisations/28445)
**Author:** [@Gokul\_Samraj](https://community.fly.io/u/Gokul_Samraj)\ **Replies:** 2\ **Last updated:** [August 7, 2026, 7:31am UTC](https://community.fly.io/t/unable-to-create-organisations/28445 "2026-08-07T07:31:24Z")
Hi fly.io team I tried to create a new organisation in my fly.io account resulting in a error " Validation failed: You have reached the limit of organizations you can create." but i do have only one org called Persona… --- ## [Specifying Github Environment for Deployments](https://community.fly.io/t/specifying-github-environment-for-deployments/28426)
**Author:** [@hdroguetta](https://community.fly.io/u/hdroguetta)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 2:09am UTC](https://community.fly.io/t/specifying-github-environment-for-deployments/28426 "2026-08-06T02:09:48Z")
We’re leveraging the native UI deployment connection with Github, we have a production application abc and a staging application abc-staging to support production and staging deployments we leverage two different toml fi… --- ## [MCP to access metrics in Grafana](https://community.fly.io/t/mcp-to-access-metrics-in-grafana/28433)
**Author:** [@charlie1](https://community.fly.io/u/charlie1)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 2:39pm UTC](https://community.fly.io/t/mcp-to-access-metrics-in-grafana/28433 "2026-08-05T14:39:05Z")
It would be really good to expose the Grafana metrics to MCP so my agent can actually take a look at, for example, if we’ve got a bottleneck on a particular virtual machine in a certain area. --- ## [I haven't used my trial. Can I reactivate it?](https://community.fly.io/t/i-havent-used-my-trial-can-i-reactivate-it/28431)
**Author:** [@Ooker](https://community.fly.io/u/Ooker)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 12:27pm UTC](https://community.fly.io/t/i-havent-used-my-trial-can-i-reactivate-it/28431 "2026-08-05T12:27:52Z")
I registered a new account, but haven’t used it yet. The trial has passed. Can you reactivate the trial again for me? --- ## [Verify Dedicated Static Egress IPv4 for API Whitelisting](https://community.fly.io/t/verify-dedicated-static-egress-ipv4-for-api-whitelisting/28424)
**Author:** [@jaabecca](https://community.fly.io/u/jaabecca)\ **Replies:** 1\ **Last updated:** [August 5, 2026, 7:03am UTC](https://community.fly.io/t/verify-dedicated-static-egress-ipv4-for-api-whitelisting/28424 "2026-08-05T07:03:39Z")
Hello Fly.io Support, I have an application hosted on Fly.io that uses the following outbound egress IPv4 address: 209.71.89.161 A third-party API provider (ConsumerDirect) requires that all API requests originate fro… --- ## [Depot Builder Timeout](https://community.fly.io/t/depot-builder-timeout/28422)
**Author:** [@wdenny3885](https://community.fly.io/u/wdenny3885)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 8:42pm UTC](https://community.fly.io/t/depot-builder-timeout/28422 "2026-08-04T20:42:03Z")
Seems like this is failing over and over again, all our orgs and environments? Anyone else with this issue, don’t see anything on status pages? Validating backend/fly.toml ✓ Configuration is valid ==\> Building image Wa… --- ## [Sprite blocked/unresponsive](https://community.fly.io/t/sprite-blocked-unresponsive/28384)
**Author:** [@artt1i](https://community.fly.io/u/artt1i)\ **Replies:** 5\ **Last updated:** [August 4, 2026, 1:56pm UTC](https://community.fly.io/t/sprite-blocked-unresponsive/28384 "2026-08-04T13:56:45Z")
A sprite(test–jap) of mine on a specific checkpoint is stuck and cannot be reached. Is there some way to unblock it or get access to the data(move to another sprite?) Thanks for the support! --- ## [How to find account balance?](https://community.fly.io/t/how-to-find-account-balance/28369)
**Author:** [@brody-next-tms](https://community.fly.io/u/brody-next-tms)\ **Replies:** 2\ **Last updated:** [August 4, 2026, 12:58am UTC](https://community.fly.io/t/how-to-find-account-balance/28369 "2026-08-04T00:58:38Z")
How do I find my account balance? The Fly dashboard is randomly showing that I owe some amount from 2-3 years ago, and the UI says that my account balance is overdue but there is no clear indicator of what the account ba… --- ## [How can I have my account unlocked?](https://community.fly.io/t/how-can-i-have-my-account-unlocked/28417)
**Author:** [@justinzero888](https://community.fly.io/u/justinzero888)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 12:24am UTC](https://community.fly.io/t/how-can-i-have-my-account-unlocked/28417 "2026-08-04T00:24:28Z")
hello: “My account (justinzero888@gmail.com) is stuck in a GitHub SSO loop requiring access to Fly org 1234 (must authenticate with GitHub account with access to organization 1234 (got \[\])). Could you please unbind/reset… [Previous page](https://community.fly.io/c/questions-and-help/11.md?page=4) [Next page](https://community.fly.io/c/questions-and-help/11.md?page=6)