# Questions / Help **URL:** https://community.fly.io/c/questions-and-help/11.md?page=4 [Latest](https://community.fly.io/latest.md) · [Categories](https://community.fly.io/categories.md) · [Tags](https://community.fly.io/tags.md) **Page:** 5 --- ## [BUG 🐛: GitHub Sprite Connector 404 path](https://community.fly.io/t/bug-github-sprite-connector-404-path/28313)
**Author:** [@mountainash](https://community.fly.io/u/mountainash)\ **Replies:** 8\ **Last updated:** [September 7, 2026, 3:27pm UTC](https://community.fly.io/t/bug-github-sprite-connector-404-path/28313 "2026-09-07T15:27:15Z")
When clicking "Continue with Github: button when “Adding first Connector” in the fly.io web UI dashboard for Sprites - it leads to a “Error 404 Well this is embarrassing…” error. The expected permissions/connection appro… --- ## [Can Fly.io run on-demand machines?](https://community.fly.io/t/can-fly-io-run-on-demand-machines/28593)
**Author:** [@deepanshuarya](https://community.fly.io/u/deepanshuarya)\ **Replies:** 7\ **Last updated:** [September 7, 2026, 9:02am UTC](https://community.fly.io/t/can-fly-io-run-on-demand-machines/28593 "2026-09-07T09:02:48Z")
Context: I am building a recruitment platform which which have a module of Technical round, where i want to provide candidates a dedicated isolated environment (2cpu , 4gb ram). for this I have a docker image in which i … --- ## [Intermittent timeouts from Vercel to Fly.io](https://community.fly.io/t/intermittent-timeouts-from-vercel-to-fly-io/28587)
**Author:** [@juniusq](https://community.fly.io/u/juniusq)\ **Replies:** 2\ **Last updated:** [September 7, 2026, 1:28am UTC](https://community.fly.io/t/intermittent-timeouts-from-vercel-to-fly-io/28587 "2026-09-07T01:28:12Z")
Possible recurrence in syd1 of the edge issue reported in thread #28121. Our Vercel syd1 service calls a Fly-hosted backend. Identical requests alternate between success and timeout: 566 of 1,076 failed with ETIMEDOUT.… --- ## [Where are machine logs stored and retained for apps in the syd region?](https://community.fly.io/t/where-are-machine-logs-stored-and-retained-for-apps-in-the-syd-region/28600)
**Author:** [@Ceohamzah](https://community.fly.io/u/Ceohamzah)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 4:36pm UTC](https://community.fly.io/t/where-are-machine-logs-stored-and-retained-for-apps-in-the-syd-region/28600 "2026-09-05T16:36:42Z")
I’m running an app with primary\_region = “syd” and need to document data residency accurately for compliance under Australian privacy law. I understand primary\_region determines where the machine runs. What I can’t find… --- ## [Where are platform logs stored for an nrt app? (data residency, follow-up to a closed thread)](https://community.fly.io/t/where-are-platform-logs-stored-for-an-nrt-app-data-residency-follow-up-to-a-closed-thread/28598)
**Author:** [@yukaikobayashi](https://community.fly.io/u/yukaikobayashi)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 8:53am UTC](https://community.fly.io/t/where-are-platform-logs-stored-for-an-nrt-app-data-residency-follow-up-to-a-closed-thread/28598 "2026-09-05T08:53:34Z")
Following up on a closed thread: “Is The Default Grafana Region Location Known and Does It Change?” (/t/is-the-default-grafana-region-location-known-and-does-it-change/28017), where @lillian answered on 2026-06-04: f… --- ## [debug.fly.dev routed to Singapore, while my location is in Europe](https://community.fly.io/t/debug-fly-dev-routed-to-singapore-while-my-location-is-in-europe/28590)
**Author:** [@quatauta](https://community.fly.io/u/quatauta)\ **Replies:** 4\ **Last updated:** [September 5, 2026, 3:32am UTC](https://community.fly.io/t/debug-fly-dev-routed-to-singapore-while-my-location-is-in-europe/28590 "2026-09-05T03:32:34Z")
Hi! I am based in Europe, but debug.fly.dev is routed to fly.io region sin (Singapore) for me. My local ISP DNS server, Google DNS (8.8.8.8), Cloudflare DNS (8.8.8.8) all resolve debug.fly.dev to IP addresses in Singap… --- ## [Edge proxy resets connection when Host header includes default port (e.g. "Host: example.fly.dev:80")](https://community.fly.io/t/edge-proxy-resets-connection-when-host-header-includes-default-port-e-g-host-example-fly-dev-80/28588)
**Author:** [@stewmaker](https://community.fly.io/u/stewmaker)\ **Replies:** 1\ **Last updated:** [September 4, 2026, 11:04am UTC](https://community.fly.io/t/edge-proxy-resets-connection-when-host-header-includes-default-port-e-g-host-example-fly-dev-80/28588 "2026-09-04T11:04:30Z")
Subject: Edge proxy resets connection when Host header includes default port (e.g. “Host: example.fly.dev:80”) App: Region: nrb (primary\_region in fly.toml) Summary Requests to my app over plain HTTP (port 80) are bei… --- ## [We couldn't load the branch from your GitHub repo, after uninstalling](https://community.fly.io/t/we-couldnt-load-the-branch-from-your-github-repo-after-uninstalling/28529)
**Author:** [@TheDen](https://community.fly.io/u/TheDen)\ **Replies:** 4\ **Last updated:** [September 3, 2026, 3:08pm UTC](https://community.fly.io/t/we-couldnt-load-the-branch-from-your-github-repo-after-uninstalling/28529 "2026-09-03T15:08:29Z")
Initially we deployed from the GitHub app, but we now moved to deploying via flyctl via our CI. However, we now have this nag error banner since GitHub app is uninstalled, but I can’t remove the attached repos. I saw th… --- ## [Config file not found. Check the file name and the current working directory](https://community.fly.io/t/config-file-not-found-check-the-file-name-and-the-current-working-directory/28582)
**Author:** [@magic870115](https://community.fly.io/u/magic870115)\ **Replies:** 2\ **Last updated:** [September 1, 2026, 9:04pm UTC](https://community.fly.io/t/config-file-not-found-check-the-file-name-and-the-current-working-directory/28582 "2026-09-01T21:04:01Z")
when i lanuch app in fly console,when i selected git branch and config.toml. error：Could not find /fly.test-bsc.toml in your repo. Check if you wrote the path correctly. but this config file is exists in my branch and … --- ## [How to prevent hosting/proxy abuse in a one-machine-per-customer model?](https://community.fly.io/t/how-to-prevent-hosting-proxy-abuse-in-a-one-machine-per-customer-model/28571)
**Author:** [@vitobotta](https://community.fly.io/u/vitobotta)\ **Replies:** 9\ **Last updated:** [August 31, 2026, 7:35pm UTC](https://community.fly.io/t/how-to-prevent-hosting-proxy-abuse-in-a-one-machine-per-customer-model/28571 "2026-08-31T19:35:38Z")
Hi all, I have a question about machines. We are planning to offer a service that will require total isolation between customers, therefore Fly.io machines seem to be a good fit. Is there a way to prevent a malicious us… --- ## [WireGuard tunnel fails behind corporate TLS inspection (101 expected, got 200), network team confirms the URL itself isn't blocked](https://community.fly.io/t/wireguard-tunnel-fails-behind-corporate-tls-inspection-101-expected-got-200-network-team-confirms-the-url-itself-isnt-blocked/28576)
**Author:** [@melogna](https://community.fly.io/u/melogna)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 5:37pm UTC](https://community.fly.io/t/wireguard-tunnel-fails-behind-corporate-tls-inspection-101-expected-got-200-network-team-confirms-the-url-itself-isnt-blocked/28576 "2026-08-31T17:37:19Z")
I’m trying to get flyctl postgres connect / flyctl ssh console working from a machine on a corporate network that does TLS inspection, and the WireGuard tunnel won’t establish. The confusing part: our network/security t… --- ## [Google Fiber (Austin, AS16591) traffic to Fly anycast lands on the syd edge - 190ms to reach ord apps](https://community.fly.io/t/google-fiber-austin-as16591-traffic-to-fly-anycast-lands-on-the-syd-edge-190ms-to-reach-ord-apps/28568)
**Author:** [@esclyme](https://community.fly.io/u/esclyme)\ **Replies:** 5\ **Last updated:** [August 31, 2026, 2:05pm UTC](https://community.fly.io/t/google-fiber-austin-as16591-traffic-to-fly-anycast-lands-on-the-syd-edge-190ms-to-reach-ord-apps/28568 "2026-08-31T14:05:35Z")
Traffic from Google Fiber residential service in Austin, TX (AS16591) to Fly’s shared anycast IPv4 consistently lands on the syd edge - every request from Texas crosses the Pacific twice to reach apps in ord. Evidence (… --- ## [Sprites RAM limit increase?](https://community.fly.io/t/sprites-ram-limit-increase/28567)
**Author:** [@davewasmer](https://community.fly.io/u/davewasmer)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 1:17pm UTC](https://community.fly.io/t/sprites-ram-limit-increase/28567 "2026-08-29T13:17:43Z")
Hey Fly team, I’ve seen other folks able to request an increase in the RAM limit for Sprites to 16 GB? I’m using them for development & agent environments, and I’m hitting OOM kills on my dev server processes --- ## [503 SlowDown on a single sequential PUT, smaller object refused, larger one accepted seconds later](https://community.fly.io/t/503-slowdown-on-a-single-sequential-put-smaller-object-refused-larger-one-accepted-seconds-later/28539)
**Author:** [@Yue](https://community.fly.io/u/Yue)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 10:01pm UTC](https://community.fly.io/t/503-slowdown-on-a-single-sequential-put-smaller-object-refused-larger-one-accepted-seconds-later/28539 "2026-08-28T22:01:55Z")
We got 503 SlowDown on one presigned PUT from a GitHub Actions job, and I can’t reconcile it with any rate-limit story. Before I write it off as noise I’d like to know what actually produces it, because we can design aro… --- ## [Failed releases remain pre-promotion with no release-stage metadata](https://community.fly.io/t/failed-releases-remain-pre-promotion-with-no-release-stage-metadata/28563)
**Author:** [@0xGsus](https://community.fly.io/u/0xGsus)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 9:20pm UTC](https://community.fly.io/t/failed-releases-remain-pre-promotion-with-no-release-stage-metadata/28563 "2026-08-28T21:20:20Z")
Hi Fly team, We are diagnosing two failed releases for app b3s-vault in CDG. Confirmed facts: Release v45 completed and remains live, serving build SHA 232e3bce7bd3c088f8aad4c024986829fc669dd7. Releases v46 and v47 t… --- ## [Can't get h2 out of the tls handler, has tls\_options.alpn changed?](https://community.fly.io/t/cant-get-h2-out-of-the-tls-handler-has-tls-options-alpn-changed/28564)
**Author:** [@veeshi](https://community.fly.io/u/veeshi)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 8:46pm UTC](https://community.fly.io/t/cant-get-h2-out-of-the-tls-handler-has-tls-options-alpn-changed/28564 "2026-08-28T20:46:39Z")
I’m trying to get HTTP/2 while keeping proxy\_proto. We use the TLS TLVs (version, cipher, ALPN, SNI) in the PROXY v2 header, so losing those isn’t an option. Found the old threads where Kurt gives this config: \[\[servic… --- ## [gru edge → dfw machine backhaul is bimodal (~165 ms / ~330 ms) for Brazilian players](https://community.fly.io/t/gru-edge-dfw-machine-backhaul-is-bimodal-165-ms-330-ms-for-brazilian-players/28562)
**Author:** [@Lucenia](https://community.fly.io/u/Lucenia)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 4:12pm UTC](https://community.fly.io/t/gru-edge-dfw-machine-backhaul-is-bimodal-165-ms-330-ms-for-brazilian-players/28562 "2026-08-28T16:12:13Z")
Quick disclaimer: I’m not a DevOps engineer and am relying heavily on assistance from Claude to troubleshoot why our Brazilian players are having such drastic latency issues that even European players are not experiencin… --- ## [How can I debug performance issues on an unmanaged PG cluster?](https://community.fly.io/t/how-can-i-debug-performance-issues-on-an-unmanaged-pg-cluster/28500)
**Author:** [@anujeet\_swain](https://community.fly.io/u/anujeet_swain)\ **Replies:** 17\ **Last updated:** [August 28, 2026, 3:34pm UTC](https://community.fly.io/t/how-can-i-debug-performance-issues-on-an-unmanaged-pg-cluster/28500 "2026-08-28T15:34:16Z")
App: postgres-hose-2025, region sin. Primary machine e825411f01e998, replica e82de15a213148 stayed healthy throughout. Primary’s pg/role checks flapped 0/3→3/3 in a loop for a while. Logs showed sorry, too many clients … --- ## [Support UI doesn't let me set the MPG cluster, possible JavaScript issue](https://community.fly.io/t/support-ui-doesnt-let-me-set-the-mpg-cluster-possible-javascript-issue/28554)
**Author:** [@Studio194](https://community.fly.io/u/Studio194)\ **Replies:** 9\ **Last updated:** [August 28, 2026, 10:54am UTC](https://community.fly.io/t/support-ui-doesnt-let-me-set-the-mpg-cluster-possible-javascript-issue/28554 "2026-08-28T10:54:39Z")
On Safari, mac, I am unable to set the select option, preventing me to submit a ticket. There’s no useful console output it seems there’s just no bound (phx?) event on the select The Issue im trying to address is tha… --- ## [Web traffic routed through Europe after maintenance today](https://community.fly.io/t/web-traffic-routed-through-europe-after-maintenance-today/28558)
**Author:** [@Lucenia](https://community.fly.io/u/Lucenia)\ **Replies:** 5\ **Last updated:** [August 27, 2026, 7:12pm UTC](https://community.fly.io/t/web-traffic-routed-through-europe-after-maintenance-today/28558 "2026-08-27T19:12:41Z")
After today’s maintenance we’ve noticed excessively high latency when accessing our site. We’re hosting in DFW and connections from North Carolina are now being sent through Europe (saw both London and Paris in a trace) … --- ## [Sprites billing enabled but CLI says “sprites not enabled for this organization”](https://community.fly.io/t/sprites-billing-enabled-but-cli-says-sprites-not-enabled-for-this-organization/28551)
**Author:** [@marcelo-705](https://community.fly.io/u/marcelo-705)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 10:36pm UTC](https://community.fly.io/t/sprites-billing-enabled-but-cli-says-sprites-not-enabled-for-this-organization/28551 "2026-08-26T22:36:14Z")
New Fly.io account. fly orgs list: Name Slug Type Marcelo personal PERSONAL Sprites billing page says: Subscription for marcelo-705 Currently using Level 10 $30 trial credits Up to 10 sprites concurren… --- ## [Machine update stuck on "We require your billing information" despite valid, default card on file](https://community.fly.io/t/machine-update-stuck-on-we-require-your-billing-information-despite-valid-default-card-on-file/28550)
**Author:** [@gabferal](https://community.fly.io/u/gabferal)\ **Replies:** 2\ **Last updated:** [August 26, 2026, 7:32pm UTC](https://community.fly.io/t/machine-update-stuck-on-we-require-your-billing-information-despite-valid-default-card-on-file/28550 "2026-08-26T19:32:14Z")
Org: ec.gabrielalvarez@gmail.com (personal) App: trads-saas Machine: 48e779db1537e8 (region gru) Summary I can’t deploy a new image to my existing machine. Every attempt fails with: Error: failed to update VM 48e779d… --- ## [Does managed Postgres backup to the managed region - SYD?](https://community.fly.io/t/does-managed-postgres-backup-to-the-managed-region-syd/28548)
**Author:** [@danielc](https://community.fly.io/u/danielc)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 1:44pm UTC](https://community.fly.io/t/does-managed-postgres-backup-to-the-managed-region-syd/28548 "2026-08-26T13:44:47Z")
Just checking MPG backups are stored in sydney or one of the au southeast s3 containers? --- ## [403s on websocket upgrade requests](https://community.fly.io/t/403s-on-websocket-upgrade-requests/28547)
**Author:** [@k4li5urf3r](https://community.fly.io/u/k4li5urf3r)\ **Replies:** 1\ **Last updated:** [August 26, 2026, 7:37am UTC](https://community.fly.io/t/403s-on-websocket-upgrade-requests/28547 "2026-08-26T07:37:32Z")
Subject: WebSocket upgrade requests rejected with 403 at the edge; identical HTTP requests succeed App: crot-pro-api-staging (region iad, 2 machines) Symptom: Every WebSocket upgrade request to wss://crot-pro-api-stagi… --- ## [Multi-container Machines: sidecar container execution & fly deploy image replacement workflow](https://community.fly.io/t/multi-container-machines-sidecar-container-execution-fly-deploy-image-replacement-workflow/28543)
**Author:** [@drto\_oli](https://community.fly.io/u/drto_oli)\ **Replies:** 2\ **Last updated:** [August 25, 2026, 1:45pm UTC](https://community.fly.io/t/multi-container-machines-sidecar-container-execution-fly-deploy-image-replacement-workflow/28543 "2026-08-25T13:45:10Z")
Hi everyone, I’m testing the new Multi-container Machines Multi-container Machines · Fly Docs feature using machine\_config in fly.json to run an app container alongside a cloudflare/mesh:latest sidecar. I’m encountering… --- ## [MPG v2 migration stuck: "standby is ready" but promote fails with "couldn't find the prepared v2 standby"](https://community.fly.io/t/mpg-v2-migration-stuck-standby-is-ready-but-promote-fails-with-couldnt-find-the-prepared-v2-standby/28540)
**Author:** [@Vincent](https://community.fly.io/u/Vincent)\ **Replies:** 5\ **Last updated:** [August 25, 2026, 1:42pm UTC](https://community.fly.io/t/mpg-v2-migration-stuck-standby-is-ready-but-promote-fails-with-couldnt-find-the-prepared-v2-standby/28540 "2026-08-25T13:42:21Z")
Cluster: word-phx-17-mpg (ID: nvwq9ozp3de03kl1), org: vincent-lin, region: nrt, basic plan, PG 16. Timeline (2026-08-24): Clicked “Prepare v2 standby” (manual cutover mode) Clicked “Promote to MPG v2” → error toast: “… --- ## [Static egress IP lost route to most of the internet since 2026-08-21 16:42 UTC](https://community.fly.io/t/static-egress-ip-lost-route-to-most-of-the-internet-since-2026-08-21-16-42-utc/28534)
**Author:** [@Desprit](https://community.fly.io/u/Desprit)\ **Replies:** 8\ **Last updated:** [August 24, 2026, 3:11pm UTC](https://community.fly.io/t/static-egress-ip-lost-route-to-most-of-the-internet-since-2026-08-21-16-42-utc/28534 "2026-08-24T15:11:08Z")
Prior to investigation I tried restarting app/machine, it didn’t help. Investigation: I tried directly from the node: curl -m 15 https://direct-book.com dns=0.026064 conn=0.000000 tls=0.0… --- ## [Outbound port 25 (direct-to-MX SMTP) blocked by default on new accounts?](https://community.fly.io/t/outbound-port-25-direct-to-mx-smtp-blocked-by-default-on-new-accounts/28537)
**Author:** [@jaymedeiros4](https://community.fly.io/u/jaymedeiros4)\ **Replies:** 4\ **Last updated:** [August 23, 2026, 6:58pm UTC](https://community.fly.io/t/outbound-port-25-direct-to-mx-smtp-blocked-by-default-on-new-accounts/28537 "2026-08-23T18:58:17Z")
Hi, I’m setting up a self-hosted mail server (Stalwart) on a Fly Machine and need to confirm outbound SMTP behavior before I invest more build time. Specifically: Is outbound port 25 (direct-to-MX delivery, not authen… --- ## [Account still in past due while updated payment information in Stripe](https://community.fly.io/t/account-still-in-past-due-while-updated-payment-information-in-stripe/3916)
**Author:** [@Wei\_Huang](https://community.fly.io/u/Wei_Huang)\ **Replies:** 4\ **Last updated:** [August 22, 2026, 9:09am UTC](https://community.fly.io/t/account-still-in-past-due-while-updated-payment-information-in-stripe/3916 "2026-08-22T09:09:51Z")
Hi, due to new bank regulation, I failed to pay the last invoice, I have updated my payment after that, but my account is still in past-due state, can someone have a look? --- ## [False-positive abuse filter: allowlist one exact app name](https://community.fly.io/t/false-positive-abuse-filter-allowlist-one-exact-app-name/28528)
**Author:** [@0xprogrammable](https://community.fly.io/u/0xprogrammable)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 1:25pm UTC](https://community.fly.io/t/false-positive-abuse-filter-allowlist-one-exact-app-name/28528 "2026-08-21T13:25:32Z")
Organization: personal Organization ID: zQpLKVXNGapwgH61jXMLyk5zbLcoBMNJo Exact requested app name: programmable-authority-github-session-v1 Provider Request ID: 01M0HXXMRQS1ARWV0T8SCPDHSQ-fra This is a legitimate pr… [Previous page](https://community.fly.io/c/questions-and-help/11.md?page=3) [Next page](https://community.fly.io/c/questions-and-help/11.md?page=5)