# Questions / Help **URL:** https://community.fly.io/c/questions-and-help/11.md?page=3 [Latest](https://community.fly.io/latest.md) · [Categories](https://community.fly.io/categories.md) · [Tags](https://community.fly.io/tags.md) **Page:** 4 --- ## [Unable to access fly.io/terminal from browser](https://community.fly.io/t/unable-to-access-fly-io-terminal-from-browser/28685)
**Author:** [@Vkvk7786](https://community.fly.io/u/Vkvk7786)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 7:20pm UTC](https://community.fly.io/t/unable-to-access-fly-io-terminal-from-browser/28685 "2026-09-23T19:20:56Z")
When I hit Sign in to Your Account · Fly it redirects me to dashboard page --- ## [Can't reach two Postgres machines in yyz over 6PN since ~13:55 UTC](https://community.fly.io/t/cant-reach-two-postgres-machines-in-yyz-over-6pn-since-13-55-utc/28688)
**Author:** [@bakedbean](https://community.fly.io/u/bakedbean)\ **Replies:** 2\ **Last updated:** [September 23, 2026, 2:50pm UTC](https://community.fly.io/t/cant-reach-two-postgres-machines-in-yyz-over-6pn-since-13-55-utc/28688 "2026-09-23T14:50:34Z")
Since about 13:55 UTC on Sep 23, two Postgres machines in yyz can’t be reached over the private network. It looks like both are on the same host. Both pass their health checks and accept connections locally, but TCP to t… --- ## [Intermittent 10–60 s 6PN blackouts between two Machines in gru (app ↔ Postgres Flex)](https://community.fly.io/t/intermittent-10-60-s-6pn-blackouts-between-two-machines-in-gru-app-postgres-flex/28620)
**Author:** [@felipemesquita](https://community.fly.io/u/felipemesquita)\ **Replies:** 11\ **Last updated:** [September 23, 2026, 12:06am UTC](https://community.fly.io/t/intermittent-10-60-s-6pn-blackouts-between-two-machines-in-gru-app-postgres-flex/28620 "2026-09-23T00:06:15Z")
Two Machines in the same org (pedale-sempre) and the same region (gru), talking over 6PN: API app pedale-sempre-api, machine 28747327c61958 (shared-cpu-1x, 1 GB, Node 24, always on) Postgres Flex app pedale-sempre-db, … --- ## [Redis instance (custom app) in the same organization drops connection](https://community.fly.io/t/redis-instance-custom-app-in-the-same-organization-drops-connection/28674)
**Author:** [@giraffe6](https://community.fly.io/u/giraffe6)\ **Replies:** 3\ **Last updated:** [September 22, 2026, 12:15pm UTC](https://community.fly.io/t/redis-instance-custom-app-in-the-same-organization-drops-connection/28674 "2026-09-22T12:15:18Z")
This indicates a cross-app internal networking failure or dropping packets. I used to use the shared CPU instance tier in the NodeJS app; later, I switched to performance-1x tier. Things improved, but the connection time… --- ## [Machine unreachable from WireGuard peer but healthy and reachable from other apps in the same org](https://community.fly.io/t/machine-unreachable-from-wireguard-peer-but-healthy-and-reachable-from-other-apps-in-the-same-org/28666)
**Author:** [@SANTI-gdi-operacione](https://community.fly.io/u/SANTI-gdi-operacione)\ **Replies:** 6\ **Last updated:** [September 21, 2026, 5:16pm UTC](https://community.fly.io/t/machine-unreachable-from-wireguard-peer-but-healthy-and-reachable-from-other-apps-in-the-same-org/28666 "2026-09-21T17:16:06Z")
One machine in our DEV org became unreachable from our WireGuard peer, while staying perfectly healthy inside the private network. Every other machine in the same org, over the same peer, works fine at the same moment. … --- ## [Managed Postgres in sin: HA on Basic, SLA, backup retention, and origin auth from Cloudflare](https://community.fly.io/t/managed-postgres-in-sin-ha-on-basic-sla-backup-retention-and-origin-auth-from-cloudflare/28668)
**Author:** [@MinLee](https://community.fly.io/u/MinLee)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 4:41pm UTC](https://community.fly.io/t/managed-postgres-in-sin-ha-on-basic-sla-backup-retention-and-origin-auth-from-cloudflare/28668 "2026-09-20T16:41:56Z")
Hi! I’m evaluating Managed Postgres in the sin region for a small production app (Django + Next.js, currently pre-launch). Four things I couldn’t settle from the docs: HA on the Basic plan The MPG docs say all plan… --- ## [Fly.io billing issues](https://community.fly.io/t/fly-io-billing-issues/28669)
**Author:** [@Sunbal](https://community.fly.io/u/Sunbal)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 2:01pm UTC](https://community.fly.io/t/fly-io-billing-issues/28669 "2026-09-20T14:01:44Z")
Hello! I was informed that I need to add my credit card information so the website can confirm I’m a human which I did and I was charged 2227 in my currency immediately but after when i reached dashboard and relaod the p… --- ## [fly ssh times out on port 22 while the tunnel and fly doctor are healthy](https://community.fly.io/t/fly-ssh-times-out-on-port-22-while-the-tunnel-and-fly-doctor-are-healthy/28661)
**Author:** [@dlo](https://community.fly.io/u/dlo)\ **Replies:** 9\ **Last updated:** [September 19, 2026, 9:12am UTC](https://community.fly.io/t/fly-ssh-times-out-on-port-22-while-the-tunnel-and-fly-doctor-are-healthy/28661 "2026-09-19T09:12:02Z")
machine in ams, state started, flyctl v0.4.104 fly ssh console hangs and eventually times out on port 22, while the tunnel itself is healthy: Testing authentication token... PASSED Testing flyctl agent... PASSED Pingi… --- ## [Large-payload reads hang until a client-side deadline kills them (ams)](https://community.fly.io/t/large-payload-reads-hang-until-a-client-side-deadline-kills-them-ams/28615)
**Author:** [@turtlepuncher](https://community.fly.io/u/turtlepuncher)\ **Replies:** 11\ **Last updated:** [September 18, 2026, 9:39pm UTC](https://community.fly.io/t/large-payload-reads-hang-until-a-client-side-deadline-kills-them-ams/28615 "2026-09-18T21:39:51Z")
App: shine-music-school (org personal) Region: ams — app and MPG cluster co-located MPG cluster: 9g6y30wgm9krv5ml, PostgreSQL 16.14 Machines: 801935a66d16d8, d8d5d46b4d9438 (2 × shared-1x, 2 GB) Client: psycopg 3.3.4… --- ## [Older machine snapshots](https://community.fly.io/t/older-machine-snapshots/28665)
**Author:** [@pyrex41](https://community.fly.io/u/pyrex41)\ **Replies:** 2\ **Last updated:** [September 18, 2026, 8:33pm UTC](https://community.fly.io/t/older-machine-snapshots/28665 "2026-09-18T20:33:19Z")
Is there any way to request a copy of an older snapshot than 5 days (\< 30), to resolve a onetime prod incident? --- ## [SSH is timing out all day](https://community.fly.io/t/ssh-is-timing-out-all-day/28660)
**Author:** [@Stech](https://community.fly.io/u/Stech)\ **Replies:** 4\ **Last updated:** [September 18, 2026, 6:09pm UTC](https://community.fly.io/t/ssh-is-timing-out-all-day/28660 "2026-09-18T18:09:46Z")
All fly SSH commands timing out today ran every local check I can. If anybody knows why or can let me know that its resolved that would be spectacular. --- ## [Sprite unreachable; dashboard restart returns “upstream restart failed”](https://community.fly.io/t/sprite-unreachable-dashboard-restart-returns-upstream-restart-failed/28659)
**Author:** [@jason\_nonce](https://community.fly.io/u/jason_nonce)\ **Replies:** 6\ **Last updated:** [September 18, 2026, 4:34pm UTC](https://community.fly.io/t/sprite-unreachable-dashboard-restart-returns-upstream-restart-failed/28659 "2026-09-18T16:34:50Z")
Hi Fly team, One of our Sprites is unreachable: \`sprite list\` works, and the dashboard shows the Sprite as Cold. \`sprite exec\` fails with \`failed to connect: read tcp \[redacted\]:443: i/o timeout\`. HTTP requests time o… --- ## [Timeouts when trying to start/restart sprite](https://community.fly.io/t/timeouts-when-trying-to-start-restart-sprite/28655)
**Author:** [@uxmrl8jq](https://community.fly.io/u/uxmrl8jq)\ **Replies:** 1\ **Last updated:** [September 17, 2026, 5:52pm UTC](https://community.fly.io/t/timeouts-when-trying-to-start-restart-sprite/28655 "2026-09-17T17:52:44Z")
My sprite appears to be stuck and not starting. Also can’t restart it form the dashboard. $ sprite c -s sp3 Error: failed to start sprite command: failed to connect: read tcp X.Y.Z.X:43254-\>169.155.48.226:443: i/o timeo… --- ## [Can't login to existing account due to Google login mistake](https://community.fly.io/t/cant-login-to-existing-account-due-to-google-login-mistake/28643)
**Author:** [@technoexpert](https://community.fly.io/u/technoexpert)\ **Replies:** 3\ **Last updated:** [September 17, 2026, 12:29am UTC](https://community.fly.io/t/cant-login-to-existing-account-due-to-google-login-mistake/28643 "2026-09-17T00:29:55Z")
Account: info@technoexpert.tech - locked out of both dashboard and API. Ž While linking identity providers, the account entered a state where browser sign-in demands a Google identity that does not exist. Signing in wi… --- ## [Managed Postgres: --pitr-time refused while --backup-id restore works, how do I read the recovery window?](https://community.fly.io/t/managed-postgres-pitr-time-refused-while-backup-id-restore-works-how-do-i-read-the-recovery-window/28638)
**Author:** [@kamza](https://community.fly.io/u/kamza)\ **Replies:** 4\ **Last updated:** [September 15, 2026, 6:32pm UTC](https://community.fly.io/t/managed-postgres-pitr-time-refused-while-backup-id-restore-works-how-do-i-read-the-recovery-window/28638 "2026-09-15T18:32:39Z")
On a Basic-plan Managed Postgres cluster (iad) every fly mpg restore --pitr-time \ request today was refused with: pitr\_time must be within the recovery window including a point 104 seconds BEFORE the start of … --- ## [Sprites: Give the agent a screen](https://community.fly.io/t/sprites-give-the-agent-a-screen/28604)
**Author:** [@moishinetzer](https://community.fly.io/u/moishinetzer)\ **Replies:** 4\ **Last updated:** [September 15, 2026, 6:31pm UTC](https://community.fly.io/t/sprites-give-the-agent-a-screen/28604 "2026-09-15T18:31:13Z")
If I wanted to build a “grok bot”-esque application where I have each agent using a Sprite, how can I give my sprite a screen / GUI to work with that I can watch and see which actions the agent is taking --- ## [Fly app secrets missing from multi-container Compose Machine](https://community.fly.io/t/fly-app-secrets-missing-from-multi-container-compose-machine/28629)
**Author:** [@quarkcore](https://community.fly.io/u/quarkcore)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 7:04pm UTC](https://community.fly.io/t/fly-app-secrets-missing-from-multi-container-compose-machine/28629 "2026-09-11T19:04:26Z")
Hey there, I’m trying to deploy a multi-container application (zitadel idP) using the Compose support in fly.toml: app = "silent-meadow-4821" primary\_region = "fra" \[build.compose\] file = "compose.fly.yml" \[env\] … --- ## [Restore volume vol\_4m3jx1y95do07qzv](https://community.fly.io/t/restore-volume-vol-4m3jx1y95do07qzv/28627)
**Author:** [@dipes](https://community.fly.io/u/dipes)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 6:05pm UTC](https://community.fly.io/t/restore-volume-vol-4m3jx1y95do07qzv/28627 "2026-09-11T18:05:24Z")
Hello Fly Team, Please help restore volume vol\_4m3jx1y95do07qzv (app bot-tribo-redm, region cdg, 1GB, Snapshot retention 5) destroyed on 2026-09-03 23:35 UTC. We need the latest snapshot before destroy (2026-09-03 02:0… --- ## [agent auth bug is back](https://community.fly.io/t/agent-auth-bug-is-back/28623)
**Author:** [@pr1](https://community.fly.io/u/pr1)\ **Replies:** 7\ **Last updated:** [September 11, 2026, 3:57pm UTC](https://community.fly.io/t/agent-auth-bug-is-back/28623 "2026-09-11T15:57:41Z")
\*an old bug has returned\* /login on claude code is not working as expected, the return address post-auth is localhost solution is to copy paste the url from the interface, fix it in a text editor because newline chars,… --- ## [🗺️ Where's my Sprite \[in the world\]?](https://community.fly.io/t/wheres-my-sprite-in-the-world/28621)
**Author:** [@mountainash](https://community.fly.io/u/mountainash)\ **Replies:** 7\ **Last updated:** [September 11, 2026, 2:26pm UTC](https://community.fly.io/t/wheres-my-sprite-in-the-world/28621 "2026-09-11T14:26:14Z")
Is there a way to see where my Sprite is running? I’m in Australia… and sometimes my Sprite takes a long time to respond (to the point that I often shift to working locally). Is there a way to 1) see which region the S… --- ## [Sprite keeps dying, unresponsive, can't restart](https://community.fly.io/t/sprite-keeps-dying-unresponsive-cant-restart/28624)
**Author:** [@jnotts](https://community.fly.io/u/jnotts)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 12:36pm UTC](https://community.fly.io/t/sprite-keeps-dying-unresponsive-cant-restart/28624 "2026-09-11T12:36:10Z")
Hi, My sprite keeps crashing/dying, I think due to excessive memory use. But this was happening on as little as just running 3 agent sessions (in herdr), sometimes more. It’s died on me probably 5 times in the last 16 h… --- ## [Requesting organization creation limit increase](https://community.fly.io/t/requesting-organization-creation-limit-increase/28618)
**Author:** [@Ngalamulume](https://community.fly.io/u/Ngalamulume)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 8:15pm UTC](https://community.fly.io/t/requesting-organization-creation-limit-increase/28618 "2026-09-09T20:15:57Z")
Hi Fly team, I am attempting to create a new organization named xxxxxunder my account (xxxx@bimpesoft.com), but I am hitting the limit error: “Validation failed: You have reached the limit of organizations you can creat… --- ## [Does MPG support TLS, or only 6PN encryption?](https://community.fly.io/t/does-mpg-support-tls-or-only-6pn-encryption/28616)
**Author:** [@anthonypalmeira](https://community.fly.io/u/anthonypalmeira)\ **Replies:** 6\ **Last updated:** [September 9, 2026, 7:05pm UTC](https://community.fly.io/t/does-mpg-support-tls-or-only-6pn-encryption/28616 "2026-09-09T19:05:28Z")
Trying to use MPG pooled connections with hostname-authenticated TLS (sslmode=verify-full) from a Fly Machine. MPG v1 Pooled endpoint negotiates TLS 1.3, but serves: private postgres-operator-ca, absent from Debian sy… --- ## [Create organisation Token web UI broken](https://community.fly.io/t/create-organisation-token-web-ui-broken/28599)
**Author:** [@mountainash](https://community.fly.io/u/mountainash)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 12:56am UTC](https://community.fly.io/t/create-organisation-token-web-ui-broken/28599 "2026-09-09T00:56:52Z")
In the dashboard… try creating a second token. First one creates as expected with a model of the token string to copy, trying again (without a browser refresh) will create the token, but not show a model. Browser: Safa… --- ## [fly-metrics.net/login hangs indefinitely: Grafana unreachable, /api/health is OK](https://community.fly.io/t/fly-metrics-net-login-hangs-indefinitely-grafana-unreachable-api-health-is-ok/28612)
**Author:** [@gabrielcarneiro](https://community.fly.io/u/gabrielcarneiro)\ **Replies:** 2\ **Last updated:** [September 8, 2026, 1:21pm UTC](https://community.fly.io/t/fly-metrics-net-login-hangs-indefinitely-grafana-unreachable-api-health-is-ok/28612 "2026-09-08T13:21:36Z")
Since around 2026-09-08, I can’t open the hosted Grafana at fly-metrics.net. The page never loads — in a normal window, in a private window, and from two different networks. The Grafana process itself looks healthy; it’… --- ## [BUG 🐛: GitHub Sprite Connector 404 path](https://community.fly.io/t/bug-github-sprite-connector-404-path/28313)
**Author:** [@mountainash](https://community.fly.io/u/mountainash)\ **Replies:** 8\ **Last updated:** [September 7, 2026, 3:27pm UTC](https://community.fly.io/t/bug-github-sprite-connector-404-path/28313 "2026-09-07T15:27:15Z")
When clicking "Continue with Github: button when “Adding first Connector” in the fly.io web UI dashboard for Sprites - it leads to a “Error 404 Well this is embarrassing…” error. The expected permissions/connection appro… --- ## [Can Fly.io run on-demand machines?](https://community.fly.io/t/can-fly-io-run-on-demand-machines/28593)
**Author:** [@deepanshuarya](https://community.fly.io/u/deepanshuarya)\ **Replies:** 7\ **Last updated:** [September 7, 2026, 9:02am UTC](https://community.fly.io/t/can-fly-io-run-on-demand-machines/28593 "2026-09-07T09:02:48Z")
Context: I am building a recruitment platform which which have a module of Technical round, where i want to provide candidates a dedicated isolated environment (2cpu , 4gb ram). for this I have a docker image in which i … --- ## [Intermittent timeouts from Vercel to Fly.io](https://community.fly.io/t/intermittent-timeouts-from-vercel-to-fly-io/28587)
**Author:** [@juniusq](https://community.fly.io/u/juniusq)\ **Replies:** 2\ **Last updated:** [September 7, 2026, 1:28am UTC](https://community.fly.io/t/intermittent-timeouts-from-vercel-to-fly-io/28587 "2026-09-07T01:28:12Z")
Possible recurrence in syd1 of the edge issue reported in thread #28121. Our Vercel syd1 service calls a Fly-hosted backend. Identical requests alternate between success and timeout: 566 of 1,076 failed with ETIMEDOUT.… --- ## [Where are machine logs stored and retained for apps in the syd region?](https://community.fly.io/t/where-are-machine-logs-stored-and-retained-for-apps-in-the-syd-region/28600)
**Author:** [@Ceohamzah](https://community.fly.io/u/Ceohamzah)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 4:36pm UTC](https://community.fly.io/t/where-are-machine-logs-stored-and-retained-for-apps-in-the-syd-region/28600 "2026-09-05T16:36:42Z")
I’m running an app with primary\_region = “syd” and need to document data residency accurately for compliance under Australian privacy law. I understand primary\_region determines where the machine runs. What I can’t find… --- ## [Where are platform logs stored for an nrt app? (data residency, follow-up to a closed thread)](https://community.fly.io/t/where-are-platform-logs-stored-for-an-nrt-app-data-residency-follow-up-to-a-closed-thread/28598)
**Author:** [@yukaikobayashi](https://community.fly.io/u/yukaikobayashi)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 8:53am UTC](https://community.fly.io/t/where-are-platform-logs-stored-for-an-nrt-app-data-residency-follow-up-to-a-closed-thread/28598 "2026-09-05T08:53:34Z")
Following up on a closed thread: “Is The Default Grafana Region Location Known and Does It Change?” (/t/is-the-default-grafana-region-location-known-and-does-it-change/28017), where @lillian answered on 2026-06-04: f… [Previous page](https://community.fly.io/c/questions-and-help/11.md?page=2) [Next page](https://community.fly.io/c/questions-and-help/11.md?page=4)